Refund policy

Last updated: November 14, 2026

We want every Magic Plots gift to bring a smile. Because each plot and each printed item is personalized with a name, this policy explains what we can refund.

Digital deeds (plot only)

If you change your mind, email hello@magicplots.com within 14 days of purchase and we will refund the plot in full and release it back to the map. After 14 days, digital plots are non-refundable.

Printed deeds, cards and other physical items

Printed items are made to order with your names, so we cannot accept returns or exchanges for change of mind or for spelling and address mistakes made at checkout. Please check names and addresses carefully before ordering. If you notice a mistake, email us within 2 hours of ordering and we will try to fix it before printing starts.

If your item arrives damaged, misprinted or defective, or with an error we made, email hello@magicplots.com within 30 days of delivery with your order number and a photo. We will send a free replacement or give a full refund for that item. You do not need to return the damaged item.

Lost or late packages

If tracking shows no progress for 15 business days, or a package is confirmed lost, we will reprint and resend it or refund it. We are not responsible for packages delivered to an incorrect address entered at checkout, or for delays caused by carriers. We cannot guarantee delivery by a specific date, including Christmas; see our Shipping Policy for recommended order dates.

Decorations and digital add-ons

Decorations are non-refundable once they appear on a plot page, unless they were added by mistake or do not display; contact us and we will fix or refund them.

Plots we remove

If we remove a name or message because it breaks our Terms of Service (for example, offensive or infringing content), the purchase is not refundable. If we have to cancel an order for any other reason, including a duplicate plot sale or pricing error, you will receive a full refund.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 10 business days. Please contact us before opening a chargeback or payment dispute; we answer every message and can usually resolve the issue faster.

Contact: hello@magicplots.com · Magic Plots, 292 Main St, Suite 333, Harleysville, PA 19438, USA